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Discover the convenience and sophistication of booking premium limousine services with TopRideLimo. Whether you’re heading to a corporate event, planning a grand entrance for your wedding, or need a seamless airport transfer, we make luxury transportation effortless.
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RESERVATION

Terms of Services

Terms and Conditions of Service

Effective Date: March 6, 2026
Website: https://topridelimo.com/

These Terms and Conditions govern the use of services provided by TopRideLimo. By booking a service, submitting a form on our website, or communicating with our company, you agree to the terms described below.

1. Company Information

TopRideLimo provides professional limousine and transportation services in Austin, Texas and surrounding areas.

TopRideLimo
12607 Turtle Rock Rd, Ste B
Austin, TX 78729

Phone: (512) 705-6065
Email: contact@topridelimo.com
Website: https://topridelimo.com/

2. Vehicle Policies and Passenger Responsibilities

To ensure the safety and comfort of all passengers, the following policies apply to all TopRideLimo services.

Non-Smoking Policy

All TopRideLimo vehicles are strictly non-smoking.

Smoking, including electronic cigarettes and vaping devices, is prohibited inside all vehicles. Violation of this policy will result in:

  • Immediate termination of service

  • No refund of the fare

  • A $300 air-system cleaning fee

Security Deposit

A 20% refundable security deposit may be held for stretch limousine reservations. The deposit will be released after the service is completed provided that no additional charges are incurred.

Damage and Cleaning Responsibility

All vehicles are inspected and cleaned before each service. The client is responsible for any cleaning or repairs required due to negligence, misconduct, or damage caused by the client or their guests.

Biohazard Cleaning

If a biohazard situation occurs in the vehicle, a cleaning fee between $250 and $600 will be charged. This will also result in immediate termination of the trip with no refund.

Lost or Forgotten Items

TopRideLimo is not responsible for personal belongings left in vehicles. Passengers are responsible for checking the vehicle before exiting.

If items are recovered, clients may arrange pickup or delivery at their own expense.

Illegal Activity

TopRideLimo reserves the right to terminate service immediately if passengers engage in illegal activities, including possession or use of illegal substances.

In such cases:

  • Service will end immediately

  • No refund will be issued

Weather and Mechanical Delays

TopRideLimo is not responsible for service delays or interruptions caused by:

  • Severe weather

  • Unsafe road conditions

  • Traffic incidents

  • Mechanical issues outside of our control

Parking and Event Access

TopRideLimo is not responsible for parking passes or paid parking credentials required for events such as concerts, sports events, festivals, or stadium access.

Additional Time Charges

If service exceeds the agreed reservation time, additional charges will apply in one-hour increments based on the vehicle rate.

Passengers may not negotiate directly with chauffeurs for extended service unless approved by the TopRideLimo office.

3. SMS Messaging Terms and Conditions

By providing your phone number and submitting a form on our website, you consent to receive SMS messages from TopRideLimo related to our services.

SMS Use Cases

SMS communications may include:

  • Reservation confirmations

  • Appointment reminders

  • Quote responses

  • Service updates

  • Customer support communications

  • Follow-up messages regarding inquiries

Example message:

“Hello, thank you for contacting TopRideLimo. How can we assist you today? Reply STOP to opt out. Message and data rates may apply.”

Opt-In Method

Users may opt in to receive SMS communications by submitting an online form on our website and providing their phone number.

Message Frequency

Message frequency may vary depending on your interaction with our services.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan.

TopRideLimo is not responsible for any fees charged by your mobile carrier.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

Once you opt out, you will no longer receive SMS communications from TopRideLimo unless you opt in again.

Customer Support Contact

If you need assistance regarding SMS communications, you may:

Reply HELP to any message.

Or contact us directly:

Email: contact@topridelimo.com
Phone: (512) 705-6065

Carrier Liability Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages. Delivery of SMS messages depends on effective transmission by your mobile network provider.

Age Restriction

SMS communications are intended for individuals 18 years of age or older.

By opting in to receive SMS communications, you confirm that you meet this age requirement.

Privacy Policy

For information about how we collect, use, and protect your personal data, please review our Privacy Policy:

https://topridelimo.com/privacy-policy

4. Cancellation Policy

Airport Services

Airport transportation services may be rescheduled without charge if the request is made at least 2 hours before the scheduled pickup time.

The full fare will be charged in the following cases:

  • Cancellation less than 2 hours before pickup

  • Passenger fails to appear at the pickup location (no-show)

  • Passenger leaves the pickup location without contacting our office

If you cannot locate your chauffeur, call:

(512) 705-6065

Long Distance and Hourly Reservations

Reservations that block vehicles for extended periods may be subject to full fare charges if cancelled within restricted time frames.

Stretch Limousine, Charter, and Long-Distance Services

A minimum 7-day notice is required for cancellations or rescheduling.

If cancelled less than 7 days before the reservation:

  • The full fare may be charged

If cancelled more than 7 days in advance:

  • 20% deposit is retained

Special Events

Proms, festivals, races, and other special event reservations are non-refundable.

5. Service Termination

TopRideLimo reserves the right to terminate service before or during a trip if conditions arise that prevent safe or lawful operation.

If a reservation is cancelled by TopRideLimo before service begins due to operational issues, the client will receive a full refund.

6. Changes to These Terms

TopRideLimo may update these Terms and Conditions at any time. Updated versions will be posted on our website with a revised effective date.

7. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

TopRideLimo
12607 Turtle Rock Rd, Ste B
Austin, TX 78729

Phone: (512) 705-6065
Email: contact@topridelimo.com
Website: https://topridelimo.com/

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