TopRideLimo Services – Most Frequently Asked Questions
TopRideLimo Policies and Terms of Service
While not wanting to put a damper on the enthusiasm nor the social festivities, there are several policies, procedures, and safety issues that must be followed to ensure a happy and safe night for all. These policies are listed below:
All vehicles owned and/or operated by TopRideLimo are designated as NON-SMOKING, and violation will result in immediate termination of the run. with no refund plus the addition of a $300 air-system-cleanup fee. it includes electronic cigarettes and similarities.
All vehicles are thoroughly cleaned and checked for damage prior to each engagement. The client shall be responsible for any cleaning or repairs which may be required due to any act of negligence or disregard by the client or by the client’s guests.
We are not responsible for delays or the termination caused by unsafe road conditions or due to bad weather.
“VOMITING“ Limo cleaning fee is between $230.00 and $330,00 and results in the immediate termination of the run with no refund.
Any time past the arranged drop-off time will be an additional charge in one (1) hour increments.
TopRideLimo* cannot be held liable for items left in any vehicle. Please inspect the vehicle prior to dismissal.
TopRideLimo reserves the right to terminate any work prior to commencement for any reason that prevents us from carrying it out, without any penalties and is committed to notify the client via phone call, text message or email respectively, and undertakes to full refund of the fare paid.
TopRideLimo reserves the right to immediately terminate the job for all parties in attendance for the use or possession of “illegal substances” and/or any illegal activity by any guest in attendance. There will be no refund of any monies to the client, due to the negligent behavior of the passengers.
RESCHEDULING OF AIRPORT SERVICE is possible at no extra charge, as long as rescheduling is requested 2 hours before the pick-up time.
The ‘FULL FARE” will be charged for Airport Service cancellations in the following (3) cases:
I. Passenger cancels in less than 2 hours before pickup time.
II. If the passenger fails to be at the designated pickup location (no-show). If you cannot locate your chauffeur, call TopRideLimo at (512)705-6065. Do not leave your location without contacting our office by phone.
III. Long distance and hourly jobs where client locks cars for long periods and are no longer available to other customers.
CANCELLATION and RESCHEDULING of Stretch Limousine, Long Distance & Charter Services:
A minimum of 7-day notice is required for cancellation and rescheduling of all stretch limousine, Long Distance, and Charter arrangements to avoid the FULL CHARGE of the fare and 20% is taken on ALL these arrangements when canceled or rescheduled 7 days before.
*Prom and special event reservations like major festivals, and general races, are NON-REFUNDABLE.
For any cancellations, please call us at (512)705-6065 as soon as possible to avoid major penalties
* For any cancellations please call us at (512)705-6065 as soon as possible.