TopRideLimo Services - Most Frequently Asked Questions

TopRideLimo Services – Most Frequently Asked Questions

What forms of payment are accepted?

MasterCard, VISA, American Express, Discover and cash. Checks are not accepted.

How do I make a reservation?

You can conveniently make a reservation right here on our website by visiting the Reservation page. You are also welcome to call us at (512) 705-6065 should you wish to speak with us directly.

What kinds of beverages are allowed?

You can bring what you desire, but everyone must be 21 or older for any alcoholic beverages to be present.

Is smoking allowed?

We do NOT permit smoking in any of our vehicles.

What is the best vehicle for my event?

Please refer to our Fleet page for passenger limitations or call us at (512) 705-6065 and we will gladly help you find the right one for the occasion.

Is there a minimum number of hours for a Limo Rental?

Our Stretch Limousine Service has a minimum of 3 or 4 hours, depending on time, day and Austin local events at the time.

How soon should I book my Limo?

Book your Limo Service as early as possible. Austin has limited supply of Limousines and demand increases for certain events.

Should I book white or black limo?

There is no rule to what color Limo you should be in. If we could afford it, we would have a limo of every color that exists. We have receive inquiries for a pink Limo! Go figure!

What comes with a Limo?

All our limos are equipped with optic lighting, iPod or iPhone connection, glasses, and ice chests. We always stock our limo rides with ice, water, and soft drinks.

Can you stock our limo with alcoholic beverages?

Unfortunately, it is against the city code for us to directly provide alcohol as part of the service. However, you can bring your own and as much as you want. We can also arrange to pick it up from you ahead of time and stage it in the limo for a small fee.

Can we go over the time originally agreed on?

Absolutely! We’re glad you’re having a great time and we’ll happily take a little more of your money! While it is always better for us to know ahead of time so we can coordinate appropriately, we have always been able to accommodate by extending our Limo Service for as long as the customer needed it.

How soon can I cancel my Limo Service reservation?

Our cancellation policy varies based on the event and type of rental. Formula 1, Proms, and SxSW “South by Southwest” reservations are more strict than others due to supply and demand. Some other reservations are more flexible to the point that we can waive the cancellation fee as long as driver and car have not been dispatched. Please be sure to ask our representative when making your reservation

TopRideLimo Policies and Terms of Service

While not wanting to put a damper on the enthusiasm nor the social festivities, there are several policies, procedures, and safety issues that must be followed to ensure a happy and safe night for all. These policies are listed below:

All vehicles owned and/or operated by TopRideLimo are designated as NON-SMOKING, and violation will result in immediate termination of the run. with no refund plus the addition of a $300 air-system-cleanup fee. it includes electronic cigarettes and similarities.
All vehicles are thoroughly cleaned and checked for damage prior to each engagement. The client shall be responsible for any cleaning or repairs which may be required due to any act of negligence or disregard by the client or by the client’s guests.
We are not responsible for delays or the termination caused by unsafe road conditions or due to bad weather.
“VOMITING“ Limo cleaning fee is between $230.00 and $330,00 and results in the immediate termination of the run with no refund.
Any time past the arranged drop-off time will be an additional charge in one (1) hour increments.
TopRideLimo* cannot be held liable for items left in any vehicle. Please inspect the vehicle prior to dismissal.
TopRideLimo reserves the right to terminate any work prior to commencement for any reason that prevents us from carrying it out, without any penalties and is committed to notify the client via phone call, text message or email respectively, and undertakes to full refund of the fare paid.
TopRideLimo reserves the right to immediately terminate the job for all parties in attendance for the use or possession of “illegal substances” and/or any illegal activity by any guest in attendance. There will be no refund of any monies to the client, due to the negligent behavior of the passengers.

Cancellation Policy

RESCHEDULING OF AIRPORT SERVICE is possible at no extra charge, as long as rescheduling is requested 2 hours before the pick-up time.
The ‘FULL FARE” will be charged for Airport Service cancellations in the following (3) cases:

I. Passenger cancels in less than 2 hours before pickup time.
II. If the passenger fails to be at the designated pickup location (no-show). If you cannot locate your chauffeur, call TopRideLimo at (512)705-6065. Do not leave your location without contacting our office by phone.
III. Long distance and hourly jobs where client locks cars for long periods and are no longer available to other customers.
CANCELLATION and RESCHEDULING of Stretch Limousine, Long Distance & Charter Services:

A minimum of 7-day notice is required for cancellation and rescheduling of all stretch limousine, Long Distance, and Charter arrangements to avoid the FULL CHARGE of the fare and 20% is taken on ALL these arrangements when canceled or rescheduled 7 days before.
*Prom and special event reservations like major festivals, and general races, are NON-REFUNDABLE.
For any cancellations, please call us at (512)705-6065 as soon as possible to avoid major penalties

* For any cancellations please call us at (512)705-6065 as soon as possible.

Most Frequently Asked Questions